Thank you for selecting Crown Carpet Cleaning to professionally deep clean your home.

 

We want you to have the best and safest experience with the least amount of inconvenience possible. To accomplish this goal, we need your help in doing a little preparation prior to our arrival:

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• We would appreciate being able to park our van close to the door in your driveway or parking lot where our hoses will be entering. Please note, our cleaning equipment is powered by a gasoline motor and outside parking will ensure proper ventilation.

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• We prefer to hook up our truckmounted equipment to your outside water faucet. Please clear the area so we can access your faucet safely and easily. In special circumstances, if required we can access a faucet in your home.

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• During the pre‐cleaning inspection, please tell our technician about any cleaning concerns that you may have, particularly those regarding spots or stains. If possible, tell the technician what caused the stain or spot. The cleaning technician assigned to your job is trained in specialised spotting procedures. They can evaluate spots and make appropriate recommendations.

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• We would ask you remove any knick-knacks, breakables, collectibles, vases, lamps, pictures, small end tables, and plants out of the areas we’ll be cleaning before we arrive.

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• If you chose a level of service that requires us to move your furniture, please note that your electronics, pianos, china cabinets, sectional sofas, beds, entertainment centres, aquariums, and antique and fragile furniture cannot be moved by our technicians. If you would like the carpet or floors under these areas to be cleaned, you should plan to move these items prior to our arrival. Alternatively, we can clean carpet underneath such items when enough room is available, or we can clean right up to the edge of these items. Your cleaning technician will be glad to point those out to you prior to when we start the job. Remove as many small pieces of furniture as possible, such as dining chairs, ottomans, and small tables from the areas you plan to have us clean. Your cooperation helps us do a better job for you.

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• Please make sure that children’s toys are picked up and stored in an area off the carpet or floor we will be cleaning.

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• If a child is going to be present in the home during the cleaning, we require an adult older than 18 to be present during the cleaning services also.

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• Generally, so long as it is safe for out technicians to operate, we will continue to clean during rain or snow. In the case of severe inclement weather, we may ask you to reschedule for safety reasons.

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• Please let your family pets know that our technicians will not bite! We would appreciate mutual consideration! Pets need to be secured or gated away from the area to be serviced. We accept no responsibility for pets getting loose, as your door will be open (to allow for hoses) during your cleaning. We will not enter your home if no one is present and dogs are loose. Please make arrangements for your pets prior to our arrival.

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•We will be carefully following guidelines established by the Ministry of Health, the Centre of Disease Control and the Health and Safety at Work Act  to prevent injury and the transmission of infectious diseases. Prior to entering your home, our technicians will be cleaning and/or sanitising the hoses and cleaning tools we will be bringing into your home. Our technicians will arrive at your home wearing protective face masks when required, gloves, shoe “bootie” covers, and in some cases protective eyewear. These extra steps are being taken to protect your family and our technicians and we take safety very seriously. It is important that all people and pets are kept away from the areas being cleaned and treated both during the cleaning process and during the drying process. If someone in your home is feeling ill, we encourage you to contact us and re-schedule the cleaning for a later date.

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We look forward to restoratively deep cleaning your carpeting, rugs, hard surface floors, or upholstery fabrics in accordance with generally accepted industry standards of care with professional cleaning solutions that dissolve, dislodge, and extract soil and other unwanted substances utilising cleaning solution temperatures up to 105 c across all surfaces we are cleaning. This provides you with additional reassurance you are doing everything you can to maintain a safer and healthier home environment.

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